Frequently asked questions

StreamQ is a premium IPTV service giving you 40,000+ live channels and 120,000+ movies & series in up to 4K quality, streamable on any device.

Pick a plan or start a free 24-hour trial. You will receive your login details by email within minutes, then simply enter them into any IPTV player.

Yes — every new customer can try StreamQ free for 24 hours with full access and no credit card required.

Within a few minutes of payment you get an email with your StreamQ credentials — a username, password and server URL, plus a ready-made M3U / Xtream Codes login. Enter these into any IPTV app to start watching.

No. StreamQ runs on devices you already own — a Smart TV, phone, tablet, computer or streaming stick. All you need is a free IPTV player app and an internet connection.

Yes. StreamQ works anywhere with a stable internet connection. In a few regions a VPN may help if your local provider restricts streaming.

StreamQ works on Smart TVs, Amazon Fire TV, Android, iOS, Apple TV, Windows, macOS, MAG boxes and any web browser.

A standard subscription streams on one device at a time. Multi-connection plans are available on request for households.

We recommend at least 25 Mbps for stable 4K playback, and 10 Mbps for HD. Our anti-freeze technology adapts to your connection.

StreamQ works with any Xtream Codes or M3U compatible player, including IPTV Smarters Pro, TiviMate, GSE Smart IPTV, Smart IPTV (SIPTV) and Perfect Player.

Both give the same content. Xtream Codes uses your username, password and server URL and unlocks the full experience (Live, VOD and EPG). An M3U link is a single URL you paste into players that prefer playlists. We send you both.

Yes, StreamQ is fully VPN-friendly. A VPN can also help if your internet provider throttles or blocks streaming traffic.

Install a player like IPTV Smarters Pro, then log in with the Xtream Codes details from your welcome email.

1. 1From the Fire TV home screen, search for and install the 'Downloader' app.
2. 2Use Downloader (or the Amazon App Store) to install 'IPTV Smarters Pro'.
3. 3Open IPTV Smarters and choose 'Login with Xtream Codes API'.
4. 4Enter any name, then your StreamQ username, password and server URL.
5. 5Press Add User — your channels, movies and EPG load automatically.

Use the built-in 'Smart IPTV' (SIPTV) or IPTV Smarters app and add your playlist.

1. 1Install 'Smart IPTV' (or IPTV Smarters) from your TV's app store.
2. 2Open the app and note the MAC address shown on screen.
3. 3On a computer, open the app's activation page and enter that MAC address.
4. 4Upload the M3U URL from your welcome email and save.
5. 5Restart the app on your TV to load the StreamQ playlist.

Add your playlist through IPTV Smarters Pro or TiviMate using the Xtream Codes details.

1. 1Install 'IPTV Smarters Pro' or 'TiviMate' from the Google Play Store.
2. 2Open the app and choose 'Add playlist' → 'Xtream Codes'.
3. 3Enter your StreamQ username, password and server URL.
4. 4Confirm and wait a moment for the content to sync.
5. 5Open Live TV to start watching.

Use IPTV Smarters Pro or GSE Smart IPTV from the App Store.

1. 1Install 'IPTV Smarters Pro' or 'GSE Smart IPTV' from the App Store.
2. 2Choose 'Add Xtream Codes API' (or 'Add M3U URL').
3. 3Enter the username, password and server URL from your email.
4. 4Tap Add / Save and let the playlist load.
5. 5Browse Live, Movies and Series from the main menu.

Add our portal URL in the MAG system settings.

1. 1On the MAG, open Settings → System settings → Servers → Portals.
2. 2Enter a portal name (e.g. StreamQ) and the Portal URL we provided.
3. 3Save and restart the MAG box.
4. 4The StreamQ portal loads your channels on boot.

No installation needed — just sign in to our web player.

1. 1Open our web player (link is in your welcome email).
2. 2Choose 'Xtream Codes' login.
3. 3Enter your username, password and server URL.
4. 4Sign in to stream directly in the browser.

Paste the single M3U link into any playlist-based player.

1. 1Copy the M3U URL from your welcome email.
2. 2In your player, choose 'Add playlist' → 'M3U URL'.
3. 3Paste the link and give it a name.
4. 4Save — the playlist and EPG load automatically.

Every plan includes 40,000+ live channels and a 120,000+ title movie & series library, with content from 130+ countries.

Yes. StreamQ carries 4K, FHD and HD streams, and the app shows the quality next to each channel so you can pick what suits your connection.

Yes, a full electronic programme guide is included so you can see what's on now and next, with catch-up available on many channels.

Yes. StreamQ includes live sports, league coverage and major PPV events across many countries — all within your standard plan.

Absolutely. Message support with the channel name and country and we'll do our best to add it.

The VOD library is refreshed continuously, with new movies and series episodes added every week.

Renew any time from your dashboard, or message support before your expiry date. Your line is simply extended — nothing to reinstall.

No. Renewing extends your existing line, so your login details and apps keep working exactly as before.

Yes. Multi-connection plans let several devices stream at once. Contact support to add connections to your account.

Yes. If a closer or faster server would help, support can move your line to another server in seconds.

Your expiry date is shown in your StreamQ dashboard, and most player apps also display it on the account or info screen.

No. StreamQ never auto-charges — you decide when to renew, so you're never billed unexpectedly.

Plans start from just $7.50/month on the annual subscription. There are no hidden fees and you can cancel anytime.

We accept major credit and debit cards, as well as several crypto and digital wallet options at checkout.

Because a free 24-hour trial is offered to everyone, we ask you to test the service first. Refund requests are handled case by case by support.

No. Payments are handled by trusted processors and we never see or store your full card details.

No. There is no automatic billing — you renew manually whenever you choose.

Yes. You can move to a longer plan or add connections at any time — just contact support and we'll adjust your subscription.

First check your internet speed. If the issue continues, contact support via Telegram or WhatsApp and we will switch you to a closer server.

Make sure you entered the credentials exactly as emailed. If it still fails, our 24/7 support team can reissue your access instantly.

Double-check the server URL, username and password are entered exactly as emailed, confirm your subscription hasn't expired, and make sure you aren't over your connection limit. If it persists, contact support.

This is almost always bandwidth-related. Test your speed, use a wired or 5GHz connection where possible, and ask support to switch you to a closer server.

Your line is being used on another device at the same time. Close StreamQ there, or upgrade to a multi-connection plan for simultaneous streaming.

Either your subscription has ended or the URL was entered incorrectly. Renew if needed, then remove and re-add your playlist with the exact details from your email.

Set the correct timezone in your app settings, then refresh or re-add the EPG. It can take a few minutes to populate the first time.

That usually means a temporary issue with a single source. Report the channel name to support and we'll fix or replace it quickly.

In your player's settings, switch the audio decoder/codec (for example from hardware to software). This resolves most sync and silent-audio issues.

A 4K stream needs roughly 25 Mbps of stable bandwidth. If your connection is slower, choose the FHD or HD version of the same channel for smooth playback.

Check your subscription hasn't expired, restart the app and device, and try a VPN — some ISPs begin blocking streaming traffic. Support can also move you to another server.

Clearing the cache fixes many glitches, especially after an app update.

1. 1On your device, open Settings → Apps.
2. 2Find your IPTV player (e.g. IPTV Smarters).
3. 3Tap Storage → Clear cache. Avoid 'Clear data', which removes your login.
4. 4Reopen the app and let it reload.